Service Management

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Service Management
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RTM Service Management

RTM Computer Solutions

CCS Sales and Support

CCS provides sales, support and Training for RTM ServicePoint and Focus Service Management Software.

RTM service software is one of the most comprehensive service management tools on the market today. It has been designed and tested in close cooperation with experienced industry managers to meet the unique demands of service businesses.

Service calls, maintenance contracts, dispatching/scheduling, billing, and flexible reporting options are just the beginning of the feature sets.

Focus for Windows, Linux/UNIX

ServicePoint for Microsoft SQL

RTM is fully integrated with CounterPoint Software, Passport Business Solutions, software, running under Windows and UNIX/Linux environments.

PartSmart Interface Option

ARI Networks PartSmart

RTM has developed an interface program for use with PartSmart. This application creates a seamless interface from this popular electronic parts catalog and lookup program from ARI, to CP SQL and ServicePoint. PartSmart allows a user to call up diagrams, parts explosions, and parts lists for equipment models. Inventory levels can be checked for selected components, and parts pick lists can easily be created simply by dragging and dropping from the PartSmart illustrated diagram.

The interface program lets PartSmart retrieve inventory information from CounterPoint SQL, including item status information, quantities on hand, bin location, pricing, and more. With the push of a button, a parts list created in PartSmart can be easily transferred to a CounterPoint order, or to a ServicePoint work order as task parts.

RTM Newsletters and Bulletins

April 2009	Newsletter
January 2009	Newsletter
Focus 8.5 Release Notes	Details
August 2008	Newsletter
July 2008	Newsletter

Focus Product Features

Focus Service Management Service Management for UNIX/Linux

Today, more than ever, our demanding economy requires that every business closely monitors and effectively manages its resources.

This is especially true of the service industry where competition is often fierce. As a leader in innovative ideas and solutions, we are dedicated to assisting businesses to run in the most efficient manner.

A fully integrated vertical product, FOCUS, will help productively manage and simplify all facets of your service, support, and repair business. FOCUS is the clear choice in service software.

Service Call Management
Scheduling / Dispatching
Billing
Contract Management
Reporting
Equipment Management

What types of companies use FOCUS?
Audio-visual systems Appliance companies Boiler and burner service Commercial scale sales and service Commercial kitchen equipment Computer service Copier service Elevator installation and maintenance Environmental control systems	Pool and spa dealers Heating and air conditioning companies Lift truck sales and service Marinas Office equipment sales and service Overhead door sales and service Petroleum equipment installation and repair Plumbing companies Fire suppression systems	Sports and Exercise equipment Point of sale equipment Pumps and compressors Recreational vehicle sales and service Portable toilet rentals Refrigeration systems Security and alarm companies Telecommunications companies Vehicle maintenance Vending machines